Answers to common questions about pricing and billing.
If my subscription ends, how long will my recordings and data remain in my account?
For all paid plans (i.e. Starter and Business), recordings and data for all events will remain for up to 30 days after your subscription ends. After 30 days, all recordings and data will be automatically deleted from your account. For Free plans, recordings and data for an event are saved for up to 30 days after that event is over. After 30 days post-event, that event’s recordings and data will be automatically deleted from your account. Keep your recordings and data on the platform longer by buying a paid plan. You can always keep your recordings and data forever by exporting them at any time before deletion.
Does Hopin Events offer discounts for nonprofits?
Yes! We offer certified nonprofits a discount. Send us your documents and we'll send you a code to sign up with.
Do you have multiple currencies?
Yes, you can choose from over 135+ currencies for your event ticket sales.
Can I purchase more months on the Single Event package?
Yes, you can buy additional one month Add-Ons if you need earlier or extended access to Hopin before or after your event.
Does Hopin Events have a public changelog?
Glad you asked. We do! You can keep up with our latest updates here.
I still have questions. What should I do?
You can search our Knowledge Base at support.hopin.com or reach out to us anytime at [email protected].
Features included in every Hopin plan
A list of the 100+ features available on Hopin's all-in-one virtual event platform.
Pre-Event
Built-in registration system with SEO-optimized landing page
Offer paid, free, or private tickets in any currency
Branded waiting room with add-to-calendar links for schedule building and pre-event chat
Event referral tracking (generate unique links)
Automated and customizable email marketing
Event analytics dashboard
Payment processing (Stripe)
Searchable attendee list
Optional: hide registration count and/or attendee list
Reception
Welcome lobby
Event schedule (multi-day, filterable, collapsible, with save-to-calendar bookmarking for attendees)
Clickable schedule for external links
Schedule upload with templates
Event-wide chat with mentions
Sponsor branding
Customizable hero image and description
DMs and private, unlimited one-on-one video-chatting
Stage
Reach up to 100,000 viewers
Includes built-in Hopin Studio (with private backstage chat and speaker management), up to five speakers on camera
Screenshare presentations, videos, content
Full moderator capabilities
Dedicated Stage chat
RTMP compatible for full video production, b-roll, and pre-recorded content
Simulcast-ready
Includes picture-in-picture interface
Sessions
Unlimited number of concurrent live video sessions (i.e., virtual "roundtables" or rooms)
1-20 speakers on camera
500-3,000 viewers (depends on number of speakers)
Schedule to show at specific times
Full moderator capabilities for audience interaction
Screenshare any content, even with audio
Can be limited to ticket types, private, or invite only
Dedicated chat for each session
Optional: let participants create their own sessions during event (i.e., unconferencing)
Custom tags system for easy filtering
Polls for specific Sessions
Networking
One-on-one live video chat matchmaking
Customizable time limit (set by organizer)
Attendees click Connect function for easy-following up
Customize matchmaking rules by ticket type
Expo
Unlimited number of concurrent virtual booths with video livestreaming or pre-recorded content (YouTube, Wistia, Vimeo)
Google Slides integration
Tiered booth sizes: large, medium, small, mini
Customizable branding, messaging, and links
Customizable CTAs
Lead generation tracking and analytics
Live notifications for who entered your booth
General Event Features
Event length up to 72 hours
Polls — create, schedule, and/or limit poll to certain sessions and ticket holders with live results or private results
Highlighted organizer chat messages for directing and making announcements